Frequently Asked Questions

A secure online space for keeping digital copies of your important documents — ID cards, certificates, bills, property papers — in one place, protected behind your own login, instead of scattered across phone galleries, email attachments and paper folders. IDBANKQR.COM is a digital document vault built for Indian documents like Aadhaar and PAN.

Yes. The Student plan is ₹299/year for anyone registering at age 25 or younger and stores up to 20 documents — marksheets, certificates, college ID, Aadhaar, PAN and admission papers — ready whenever an application or verification needs them.

Yes. The Family plan (₹599/year) stores up to 50 documents, enough for a household's Aadhaar, PAN, certificates, insurance and property papers in one account. Per-member QR codes and a family dashboard are on our roadmap and not available yet; today the Family plan works as a single account with the larger document limit and temporary QR sharing.

Business Starter, Business Pro and Enterprise plans are available on request through Contact Us rather than self-service checkout — see the Pricing page for details. The multi-user organisation features (separate employee logins, company branding, reports) are still under development, so get in touch and we'll let you know where things stand.

Six plans: Trial at ₹11 for 30 days (the cheapest way to see if it's for you), Evolution at ₹49 for 90 days (a low-cost way to try things out for longer), Student at ₹299/year (for registrants aged 25 or younger, checked against your date of birth before payment), Personal at ₹49/month or ₹499/year, Family at ₹599/year, and Premium at ₹999/year. Each plan includes a different document limit (5/10/20/25/50/150) and feature set — see the full Pricing page for a side-by-side comparison. Business plans are also available on request. Payment is handled securely through Razorpay — cards, UPI, netbanking or wallets — on the plan & payment step of registration.

Anyone registering at age 25 or younger, based on the date of birth you enter on the Register form. This is checked before payment opens — if you're older than 25, you'll see a message asking you to choose a different plan instead. It's an eligibility check at registration only, not something re-verified later.

Adding a new document is blocked once you're at your plan's limit, with a message telling you to upgrade. Your existing documents stay exactly where they are — nothing is deleted or hidden. The same happens if your plan lapses: you'll need to renew before adding anything new, though everything already stored remains safe and accessible. You can upgrade to a higher plan at any time from Upgrade Plan — it takes effect immediately, though downgrading isn't offered.

Yes. Every payment is independently verified against Razorpay before your account is created — nothing is taken on trust from your browser. If verification ever fails, you'll see a clear message and your card or UPI account won't be charged again for the same attempt.

JPG, PNG and PDF, up to 2 MB. If a photo is larger than that, it's compressed automatically rather than rejected — most phone camera photos just work without you needing to do anything.

Log in, go to Add New ID, choose "Aadhaar Card" as the document name, then upload a JPG, PNG or PDF of your card — or tap "Take Photo" to capture it with your camera. The AI-assisted scan can fill in the Aadhaar number automatically; check it before saving. The file is encrypted at rest and only reachable through your login.

Yes. Add it from Add New ID by uploading a scan or photo, or capturing it with your camera. The AI-assisted scan can pick up the PAN number, and the card is stored encrypted, visible only to you unless you choose to share it by QR code.

Yes — educational certificates, marksheets, birth, caste, income and experience certificates and more. Upload a PDF or image, or photograph each page with your camera; multi-page documents can be scanned into a single PDF.

Yes. On the Add New ID (and Edit) screen, tap "Take Photo" to open your camera and capture the document directly — no scanner needed. The photo goes through the same validation as any uploaded file. On Add New ID specifically, taking a photo or choosing an image also triggers an AI-assisted scan that tries to fill in fields like document number, issue date and expiry date automatically — always worth double-checking what it fills in before saving.

Yes — update the details, or replace the file itself by re-uploading or re-capturing a photo, from the Edit screen on My Documents. You don't need to delete and start over.

Yes. Click the printer icon next to any document on My Documents to print it on a clean page. You can also share a document by QR code with View + Print access so someone else can print it without you sending them a copy.

Click “QR Code” next to the document on your Dashboard or My Documents, choose what the other person may do (view, download or print) and how long the access lasts (a single view, 10 minutes, 1 hour or 24 hours), then let them scan the QR code or send the link straight to them with Share on WhatsApp. You can also add a “Shared with” watermark or a “Confidential” stamp. They don't need an account, and the access ends on its own — or sooner, if you cancel it from My Shared Links.

Generate a QR code for the document from your Dashboard or My Documents, and choose what the person scanning it can do — View only, View + Download, View + Print, or Download only — and how long it works: a single scan, 10 minutes, 1 hour or 24 hours. The other person just scans it with their phone camera, no account needed, and the code stops working on its own once it's used up.

Yes. Open My Shared Links from the menu under your name (or from the Dashboard), find the link and press Cancel — it stops working immediately, and you can also cancel all running links at once. The page also shows who each link was shared with, whether it is still active, and how many times it has been opened. Cancelling cannot take back a copy that someone has already saved or screenshotted.

Yes. On My Shared Links, “Who opened it” lists every opening of a link with its date and time, whether the document was viewed or downloaded, the kind of device (for example Chrome on Android) and its IP address. The people you share with do not log in, so a link cannot tell you their name — adding a “Shared with” name when you create the link is how you record who it was meant for.

Yes. If a document has an Expiry Date saved with it, we email you 30 days, 7 days and 1 day before that date, with all your expiring documents listed in one message. Reminders are on by default; you can turn them off or on from Edit Profile.

Yes. Shops, restaurants, clinics and service businesses can keep their price list or menu card in the vault — ideally each version with the date it took effect — for a clear record of what was charged when, and an up-to-date copy always on their phone. Legal case documents like petitions, court orders and notices fit just as well.

Passwords are hashed, never stored or logged in plain text. Every document request is checked server-side to confirm you own it — a user can never reach another user's file by editing a link. Files are stored outside any publicly reachable web path, and their contents are encrypted at rest — so even direct access to the underlying storage doesn't expose readable documents without the application's own encryption keys.

Yes. Documents are encrypted at rest and stored outside any public web path, passwords are hashed, and with Extended Authentication Security on, every login is confirmed with an emailed one-time code. Each document request is checked server-side against your account, shared QR codes expire automatically, and every login, view, print, download and share is recorded in your Activity Log.

It's a quick way back into your account — scanning or clicking it opens the login page with your mobile number already filled in. It never contains your password, so scanning it alone can't sign anyone in without also knowing your password. This is separate from the 10-minute document-sharing QR codes described above.

A QR code that holds your own contact details — name, mobile number, profession, email and address — taken from My Profile. It is included in every plan except Trial. Logged in, open My Contact QR from the Tools links at the bottom of any page. When someone scans it with their phone camera, their phone offers to save you as a new contact with the details already filled in; they tap once to confirm, because no phone adds a contact without asking. It comes as a tabletop standee headed IDBANKQR.COM that you can download or print, or you can send the same details as a contact file (.vcf). It contains the details themselves rather than a link, so anyone who scans it can read them, and a copy you printed earlier keeps the old details if you change your profile.

Use "Forgot Password?" on the Login page. You'll verify your identity with your mobile number, email and date of birth (all three must match the same account), then set a new password directly — no email link to wait for.

You can get a login alert by SMS, and by WhatsApp on supported devices, every time your account is signed into. You'll also get an email with the date & time, IP address and approximate location of that login, with a link to raise a complaint straight from the email if it wasn't you. Your full account activity — every login, upload, view, print, download and share — is also logged and filterable on your Activity Log page.

That's a one-time password (OTP), asked for only when Extended Authentication Security is on in your profile (with it off, you log in with your password alone) — after your password is checked, we email a 5-digit code to your registered address, and you enter it on the next screen to finish logging in. It's valid for 5 minutes and allows up to 5 attempts before you need to log in again. If you've already copied the code from your email, tap the "Paste" button on that screen to fill it in and continue automatically. Didn't get one, or it expired? Just log in again to have a fresh code emailed to you.

An optional setting you can turn on from Register or Edit Profile. With it on, your email must be verified with a one-time code when you register, every login asks for a code emailed to you after your password, and any time you change your email address later from Edit Profile, you'll need to verify the new address with a fresh code before it's saved. It's off by default, and you can switch it on or off anytime from Edit Profile.

Yes. Pick a language from the language menu at the top of any page — Hindi, Telugu, Tamil, Kannada, Malayalam, Marathi, Bengali, Gujarati, Punjabi, Odia or Assamese, plus 20 world languages such as Spanish, Arabic, French, German and Chinese (the languages of the country you are in are listed first). Members can also choose a Preferred Language for Dashboard when registering, or later in My Profile; the Dashboard, My Documents, My Shared Links and Activity Log then open in that language after every login, on any device. Translation is done by Google Translate, so wording may not be exact, and the on-screen text of the page is sent to Google to be translated — document numbers, file names and the files themselves are left out. Choose English to switch it off.

Yes. Tap the moon icon on either registration step, your Dashboard or My Documents to switch to the dark theme, and the sun icon to switch back. The choice is shared across all of these pages and remembered on that device.

Visitors is a running count of visitors to IDBANKQR.COM. Each browser is counted once a day, on the first page it opens, and search-engine crawlers and link-preview fetchers are left out. It is a rough footfall figure, not exact analytics: one person using two devices is counted twice. Online is how many people have been on the site in the last few minutes, whether logged in or just browsing; search-engine crawlers are left out here too. Both show only a total — nothing about who the people are.

Other members and visitors cannot. The Home page shows only how many people are online at the moment, logged in or not, never who. Our own team can see which members are logged in and active in the last few minutes, along with the kind of device and IP address — the same details your Activity Log already records. We use it to choose quiet times for maintenance and to spot unusual activity. You drop off that list as soon as you log out, and it is not kept as a history.

Yes. IDBANKQR.COM works in any modern phone browser on Android or iPhone — log in to view, add, share or download your documents on the go, and capture new ones straight from your camera.

Yes — visit the Add to Home Screen page (linked in the footer) for a QR code to open the site on your phone, options to send yourself the link, and step-by-step instructions for both Android and iPhone.

No — IDBANKQR.COM works entirely through your phone's browser. Adding it to your home screen (see above) gives you an app-like icon and full-screen experience without needing to install anything from an app store.

No. There's nothing to download or install — everything works in your phone or computer's web browser. If you'd like quick one-tap access, add the site to your home screen from the Add to Home Screen page.

The IDBANKQR Digital Partner Program — Connect. Earn. Grow. — lets individuals and small businesses help people in their area start using IDBANKQR.COM, and earn a commission on every member who joins through them. See the Digital Partner Benefits page for the full details and rules.

20% on every new yearly membership (Student, Personal Yearly, Family, Premium), 10% on monthly memberships, and 10% whenever a member you referred renews a paid plan. There's no commission on the Trial and Evolution plans. Commission is calculated on the plan amount the member actually pays, and is paid to the bank account in your application. Commission earned in a month is paid by the 10th of the following month, once ₹1,000 or more is due; a smaller amount carries forward to the next month.

The primary condition is an active annual IDBANKQR membership (Student, Personal Yearly, Family or Premium) and a good understanding of IDBANKQR's features and functionality. Then, logged in to your member account, fill in the Digital Partner application with your personal details, PAN and Aadhaar, bank account and a photo. You'll get a reference number straight away; our team then verifies your details. Your Aadhaar and bank account numbers are stored encrypted.

From Digital Partner Login, enter the mobile number or email you applied with and we'll email you a 5-digit code — there's no password. This is separate from the member login. Your Partner Dashboard shows your application status at every stage.

Once your application is approved, your Partner Dashboard shows your personal referral QR code, with buttons to download a printable “Scan me to Join with IDBANKQR Members Community” poster, download the QR code on its own, or copy your registration link. Every member who registers through it appears in the list on your dashboard.

No — plan prices are exactly the same. The partner is simply credited for helping you join, and only sees your name, plan, join date and a masked version of your email. They never see your documents or any other account details.

Register a Complaint and you'll get a reference number to track it. Status moves from Received → Viewed → Resolved (or Invalid if it turns out not to be an issue), along with any reply from our support team, visible any time on My Complaints.

Reach us through Contact Us for anything general — save Register a Complaint for when something has actually gone wrong with your account or a document.