Cancellation Policy

Last updated: October 2026

No Cancellation After Activation

Once your account is activated and able to upload documents, the membership cannot be cancelled. Activation happens as soon as your payment is verified — there is no separate waiting or "cooling off" period after that point during which cancellation becomes possible.

Want to stop using your account? Since account and subscription deletion aren't available once activated, you can remove your data yourself at any time by deleting each of your uploaded documents from My Documents using the delete option next to each one. This removes your stored documents; it doesn't cancel or refund your membership itself, which continues to run for its paid term as described above.

No Partial Cancellation

We do not offer partial cancellation of a membership — for example, cancelling for the remaining months of a yearly plan, or cancelling only some of the features included in a plan. A membership runs for its full paid term.

No Downgrading

You can upgrade to a higher-value plan at any time from Upgrade Plan, and the change takes effect immediately. Downgrading to a lower-value plan, or switching to a plan of equal or lower price, is not available — this is enforced on the Upgrade Plan page itself, not just written policy here.

Refunds

Fees are non-refundable except where required by law, as also stated in our Terms & Conditions. This applies to all plans, including Trial, and to upgrade payments.

Your Documents After a Membership Ends

If a plan lapses without renewal, you won't be able to add new documents until you renew or upgrade, but documents already stored remain safe and are not deleted for non-renewal alone.

Questions

If you believe you were charged in error, or have a billing question not covered here, please reach out via Contact Us with your payment reference.